Following the new measures taken by the French government to close trade, we must temporarily stop the shipment of parcels at collection points (Mondial Relay)
Choose the shipping costs
Above all, be careful to apply the shipping costs of the country of DESTINATION!
Choosing incorrect shipping costs can have consequences forcing you to have to redo your entire order!
It's a huge waste of time for you and for us ...
The shipping costs depend on the total gross weight of your order and are calculated automatically in the basket before the payment procedure.
The weight GROSS corresponds to the weight of the contents and the container of the product (ex: 1 jar of spreadable chocolate of 600 gr actually weighs +/- 950 gr with the glass jar)
Shipping costs and delivery services
Shipping costs are free from 40 euros of purchase for Belgium (delivery via Bpost).
The shipping costs are free from 99 euros of purchase for the France Metropolis in Mondial Relay (via bpost) for any parcel of maximum 20 kilos.
The delivery times are working days, holidays and weekends not included and do not include the time of preparation of the order (from 24 to 48 hours if all the products in stock).
The deadlines are indicative and not contractual
At the time of sending your package, you will receive an e-mail that contains the tracking code online.
The possible customs fees when shipping to countries outside the European Union are the sole responsibility of the customer.
The seller delivers his customers within 3 to 10 days from the payment of the order and according to the selected carrier. These deadlines are given as an indication and therefore do not bind the seller.
If after 30 days the customer is not delivered, the customer can request the cancellation of the sale and the refund of the sums paid for his order.
In case of unjustified seizure of the order by the customs, the seller agrees to refund the customer. On the other hand, if the parcel is seized for prohibited products in the country of residence of the customer, no refund will be made by the seller. It is therefore up to the customer to verify the possibility of importing the ordered products.
Chockies Group reserves the right to change the delivery method for another equivalent for certain postal codes which are considered remote areas and which requires an additional cost from the carrier.
List of postal codes available on request by mail.
DELIVERY TIMES ARE INDICATIVE, SO WE CAN NOT BE HELD RESPONSIBLE FOR ANY DELAY.
Fresh products "
For your goods in the "Fresh Products" category, your order will be shipped ONLY via Chronopost's Chronofresh. You will not have the choice of the carrier.
The departure of the "fresh" parcels is done once a week (generally on Wednesdays) with the delivery planned on thursday or friday for certain regions and zones difficult of access
Chronopost Chronofresh is only accessible for residents of Metropolitan France (excluding Corsica) and Monaco.
Chronopresh's Chronofresh guarantees a traceability of the cold chain thanks to a delivery in D + 1 * and D + 2 *. Thus, you will receive as soon as possible your fresh products WITHOUT INTERRUPTION OF THE COLD CHAIN.
* Some postal codes may require additional time.
Packages to the Aquitaine, Midi-Pyrenees, Languedoc-Roussillon and Provence-Alpes-Côte-d'Azur regions as well as some difficult-to-reach areas are shipped with maximum delivery on D + 2, which is Friday before 5 pm 30 at the latest.
Notice regarding withdrawal points
The parcels are sent in the Mondial Relay network via the Bpost services (Belgian post office)
When you buy, you will receive an email with the tracking number of Bpost package.
The carrier sends an email and / or SMS to indicate that your package has arrived at the point of collection (point of withdrawal) with the address of the point of removal.
You have then a week to get it back. If after this period you still have not done this step, the package will be returned.
After this time, we will not send you any replacement and you will then have to pay the delivery fees to receive your package. Therefore, be careful, be careful after sending your package so you can recover it without delay and at no extra cost!
Packing your products
The packaging of your parcels is one of our priorities.
It is indeed extremely important for us to be able to deliver packages in good conditions and avoid the maximum breakage, unfortunately it can still happen despite all the precautions taken.
CHECKING THE PARCEL
During delivery, you must verify the integrity of the package by ensuring:
before opening, that the package is closed (only one tape used) and the general condition of the package
after opening (made in the presence of the deliveryman in case of doubt), all products are present in the parcel and in good condition
The recipient has the authorization to request, before taking delivery, the internal and external verification of the package.
In case of problem, it is imperative to send us a maximum of photos of the package (exterior + interior + goods) so that we can make a claim with the delivery services and be compensated for the damage suffered.
The payment must be made by the customer during the validation of his order and must be made in euros. The order will be processed upon receipt of payment of it.
MultiSafepay ENTIRELY SECURE thanks to the 3-D Secure standard offers international payment methods with which the customer can make payment with the method of their choice.
The payment methods offered are Bancontact, iDEAL, Sofort Banking, Visa, MasterCard, Maestro, credit card (credit card), Giropay, ... A plus for you to make the payment online with a method of payment of trust.
This online payment site ENTIRELY SECURE offers you to quickly pay your purchases and offers you more protection of purchases, a return guarantee, a simple and effective way to be refunded in the event of a cancellation and especially a automatic currency exchange! Registration on Paypal and purchases are completely FREE!
If you live in the "euro zone", you can use a European bank transfer (SEPA). These take longer than Paypal to reach us. You can be sure that the payment will be made between two recognized banks.
For the inhabitants of Metropolitan France ONLY, we accept CHECKS. This means of payment takes a very long time to reach us because he asks that this paper be sent by post. It nevertheless has the advantage of not being charged to your account immediately.
WARNING ! CHOCKIES GROUP is not responsible for the payment of customs duties or other local costs or taxes. Such rights, costs or taxes are the responsibility of the customer. The customer is also required to make the necessary declarations to the competent authorities of the country of delivery.
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